Customer Care Associate
Join our award-winning dry cleaning and laundry company, as we continue our mission to deliver the best customer care in the industry:
- Do you want to work in a company where customer care is regarded as the most important role?
- Are you interested in working for an exciting, fast-growing and innovative start-up?
- Do you want to work for a hard-working, supportive and caring team that loves to have fun?
We are a small team based in Brixton, with big ambitions. We make busy people's lives easier by removing the hassle from dry cleaning and laundry and we recently won the FSB Award for 'Digital Business of the Year'. Customer care is one of the most important aspects of our business and your role will be an integral part of our successful team. You must have a passion for customer service and will adopt the critical responsibility of ensuring the ihateironing customer experience is consistently excellent. Read our customer reviews here.
Due to rapid growth and the business wanting to expand operations internationally, we are recruiting for a number of positions within our Customer Care Team. We are looking for smart, ambitious people who are excited at the prospect of rolling up their sleeves to help an early stage, fast-growing start-up to continue its growth to become the ‘World's Leading Dry Cleaning and Laundry Service’. As a growing business we offer great opportunities for personal and professional growth.
We are looking for someone with the following characteristics, skills and experience:
- Previous customer service experience
- Excellent attention to detail
- Well organised and punctual
- A team player
- Honesty and professionalism in everything you do
- Working hard and additional hours and weekends when required
- Troubleshooting issues that may arise
- Ability to think on your feet and use your own initiative
- Liaising with partners and drivers to enable them to provide continued great service to our customers
- Competitive salary
- Health and fitness subsidy
- Free breakfast
- Subsidised laundry and dry cleaning
- Opportunity for progression
- Great working environment